In the latest episode in a series of podcast interviews dedicated to the Consumer Duty, FCA Head of Competition Policy Ed Smith talks to Ozge Ibrahim about the FCA's expectations for manufacturers to complete and share their products and services reviews by 30 April 2023, and the reasons behind this milestone. Ed emphasises the need for firms to work together to deliver good customer outcomes and talks about the requirements for information sharing after the Duty comes into force in July, including what should happen in the case of any disagreements within the distribution chain.
