In this special podcast episode, FCA Executive Director Sheldon Mills discusses what the FCA is doing to help tackle the impact of the rising cost of living, including the expectation on all regulated firms to be ready to support their customers. In the interview with Ozge Ibrahim, Sheldon explains the FCA's work on mortgages, helping borrowers in financial difficulty and how the upcoming Consumer Duty rules aim to improve firm communications to help consumers better understand their choices.
This podcast is not intended to act as comprehensive guidance for firms. Find guidance for firms[1] supporting existing borrowers.