This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of overdraft customers.
November 2020 update: On 19 November 2020 we provided updated finalised guidance[1] on consumer credit and coronavirus.
Read Overdrafts and coronavirus: updated temporary guidance for firms (PDF)[2]
On 9 April 2020, we published guidance setting out our expectation that firms should provide, for a temporary period only, exceptional and immediate support to consumers facing payment difficulties due to circumstances arising out of coronavirus.
Following a short period for comments, we have finalised our revised guidance which will provide continued support for users of overdraft products.