This thematic project looked at MLEI from a number of perspectives including its value and usefulness, customer understanding, and the sales process.
August 2025 update: This review is historical. See our what we publish[1] page for more information and current views.
We undertake thematic projects to assess current and future risks in relation to a particular issue or product. This may be across a number of firms, within a specific part of the sector, or at market level.
This thematic project looked at MLEI from a number of perspectives including its value and usefulness, customer understanding, and the sales process. Thematic work is a fundamental part of our supervisory approach.
Why are we publishing this report?
This report shows what you can expect from our approach to general insurance supervision. It is the first report on a range of thematic projects we will undertake this year and characterises the type of work we are doing with the general insurance industry and its customers.
Thematic Review
Research
What are the next steps?
We have discussed our findings with insurance firms, trade associations and consumer representatives. The firms that participated in the project are changing the way MLEI is sold.
We now want all motor insurance providers to similarly reflect on our findings. We ask firms to pay particular attention to what customers are saying about their understanding of MLEI and motor insurance in general.
We will revisit this work in 2014 to assess how the market has responded.